Lite: Every complaint recorded. Closed only with proof.
Lite: Setiap keluhan tercatat. Baru tutup setelah ada bukti.
Designed for single buildings, boutique apartments, clinics, and boarding houses with a small daytime crew (1–5 technicians). Lite replaces scattered WhatsApp group chats and paper logbooks in a single afternoon—without requiring shift rosters, asset barcodes, or app store downloads.
Dirancang untuk gedung tunggal, apartemen kecil, klinik, dan kos eksklusif dengan tim teknisi harian (1–5 teknisi). Lite menggantikan grup WhatsApp yang berantakan dan buku log kertas dalam satu sore—tanpa perlu atur jadwal shift, barcode aset, atau unduh aplikasi di toko aplikasi.
“Selamat malam, AC kamar saya meneteskan air terus, lantai sudah basah. Unit A-1203.”
| Module / Screen Modul / Layar | Feature Specification Spesifikasi Fitur | Exact Behavior & Rules in Lite Aturan & Perilaku Teknis di Lite | Compared to Yesterday's Sregep Build Dibanding Build Sregep Kemarin |
|---|---|---|---|
1. Omnichannel Inbox/inbox, /lapor/[code]
|
Multi-Channel Message Intake WhatsApp, Email, SMS, Web Form, Phone Call Log Kotak Masuk Multi-Kanal WhatsApp, Email, SMS, Form Web, Catatan Telepon |
Matches incoming phone/email to existing User & Tenancy; scans message body against Category.Keywords to pre-select category and priority; sends automated ticket number confirmation to `/outbox`.
Mencocokkan nomor HP/email pengirim dengan penghuni & unit; membaca kata kunci pesan untuk menyarankan kategori masalah & prioritas; mengirim balasan nomor tiket otomatis ke `/outbox`.
|
Kept 100%Sama 100% |
2. Reporter Portal/portal, /portal/new
|
Resident / Tenant Web Portal Unit picker, sub-location prompt, status timeline, rating Portal Web Penghuni / Pelapor Pilih unit, sub-lokasi, pantau status, beri rating |
Reporters see their linked units + public common areas. Includes confirm fix, reopen ticket (within 72h), and 1–5 star rating. (2-hour visit slot picker is hidden in Lite). Pelapor melihat unit miliknya + area umum gedung. Bisa konfirmasi selesai, buka ulang (dalam 72 jam), dan beri bintang 1–5. (Pilihan booking slot kunjungan 2 jam disembunyikan di Lite). | Simplified (No Slot Booking)Disederhanakan (Tanpa Slot Jam) |
3. Spatial Locations/sites, /sites/[id]
|
Single-Site Location TreeBuilding › Tower › Floor › Unit / Area
Pohon Lokasi Gedung TunggalGedung › Tower › Lantai › Unit / Area
|
Supports 1 Site with unlimited nested Location nodes and `Public` common-area flags. Tickets attach directly to locations without needing an Asset Register.
Mendukung 1 Lokasi Gedung (Site) dengan hierarki ruangan/unit tak terbatas serta penanda area umum. Tiket langsung menempel ke lokasi tanpa perlu tabel Aset.
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Capped at 1 SiteDibatasi 1 Lokasi Gedung |
4. Teams & Routing/teams, RoutingRule
|
Internal Teams & Lightest-Queue Auto-Assign Tim Internal & Bagi Rata Antrean |
Maps each problem category to an internal team. When AutoAssign = true, assigns to the active technician on that team with the fewest open tickets (SQL aggregate count). No shift roster required.
Memetakan tiap kategori masalah ke tim internal. Jika AutoAssign = true, tiket diberikan ke teknisi aktif dengan jumlah tiket terbuka paling sedikit. Tanpa perlu jadwal shift.
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Uses Draft 1 Lightest-QueuePakai Algoritma Antrean Terdikit |
5. Live Triage Desk/desk, /tickets
|
“Needs Action” Exception Console Breached, Warned (≥75%), Unassigned Layar Triase “Perlu Tindakan” Lewat Batas, Hampir Lewat (≥75%), Belum Diambil |
Single-screen operational queue for dispatchers: filter by status, category, team, or SLA state; reassign technician; change priority; post public or internal staff comments. Layar kerja utama helpdesk: saring menurut status, kategori, tim, atau kondisi SLA; ganti teknisi; ubah prioritas; tulis komentar publik atau catatan internal staf. | Kept 100%Sama 100% |
6. SLA Clock Engine/sla (Policies Tab)
|
24/7 Priority Clocks (P1–P4) Response Clock + Resolution Clock Jam SLA 24/7 per Prioritas (P1–P4) Jam Respon + Jam Penyelesaian |
Response clock stops when tech taps Start Work (in_progress). Resolution clock stops at resolved and pauses while on_hold. Priority changes recompute due times from creation time. Auto-closes 72h after resolution.
Jam respon berhenti saat teknisi menekan Mulai Kerja (in_progress). Jam selesai berhenti saat resolved dan jeda otomatis selama on_hold. Otomatis tutup 72 jam setelah selesai.
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Policies Only (No Calendars/Contracts)Hanya Kebijakan (Tanpa Kalender/Kontrak) |
7. Field Mobile Web/m, /m/t/[id]
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Technician Mobile Web PWA Checklist, Before/After Photos, Sign-on-Glass Aplikasi Web HP Teknisi (PWA) Checklist, Foto Sebelum/Sesudah, Tanda Tangan |
100% online browser execution. Enforces category Checklist items, required before/after photo attachments, and customer canvas signature (or mandatory NoSignReason) before allowing resolution.
Berjalan 100% online di browser HP. Mewajibkan centang Checklist, unggah foto sebelum/sesudah, dan tanda tangan pelapor di layar (atau alasan jika penghuni tiada) sebelum tombol selesai aktif.
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No Spare Parts Stock PickerTanpa Pilih Stok Suku Cadang |
8. Users & Roles/people
|
4 Fixed System RolesAdmin, Dispatcher, Technician, Tenant
4 Peran Sistem StandarAdmin, Helpdesk, Teknisi, Pelapor
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Email/password sign-in with httpOnly session cookies and password reset links. Custom role editor, SSO, SCIM, and Executive role are reserved for higher tiers. Login email/kata sandi dengan sesi aman dan tautan reset sandi. Editor peran kustom, SSO, SCIM, dan peran Pimpinan disimpan untuk paket di atasnya. | Fixed Roles OnlyHanya Peran Standar |
Single Daytime Crew (1–5 Technicians)
Tim Harian Kecil (1–5 Teknisi)
Your technicians work a single daytime schedule, you do not need SLA clocks to pause overnight or on national holidays, and a dispatcher or team lead can easily see who is free.
Teknisi Anda bekerja dalam satu shift harian, Anda tidak memerlukan jam SLA yang berhenti otomatis di malam hari atau hari libur nasional, dan pembagian tugas cukup melihat jumlah tiket aktif.
Multi-Shift Teams & Building Service Hours
Tim Shift Bergilir & Jam Kerja Gedung
You run rotating shifts (Pagi/Siang/Malam), want Servea to calculate who can start earliest based on job duration, need residents to book 2-hour visit windows, and need SLA clocks to pause outside building hours with automatic WhatsApp escalations.
Anda memiliki shift bergilir (Pagi/Siang/Malam), ingin Servea menghitung otomatis siapa yang paling cepat bisa mulai menurut durasi pekerjaan, butuh fitur booking jam kunjungan 2 jam, serta jam SLA yang mengikuti jam operasional gedung dengan eskalasi WhatsApp otomatis.